These are the general terms and conditions of fairfuneral.uk (“the website”),
The content of the website is provided for general information purposes and to provide visitors with information on local independent funeral directors located near them and the funeral services which are available in specific locations.
The Funeral Notices section of the website provides a way for bereaved families and friends to share tributes to deceased persons and provide details of the arrangements of their funeral and associated events.
The pricing section allows funeral directors to display representative prices for funerals in line with The Funerals Market Investigation Order 2021 (“the Order”), which visitors to the website may view.
We cannot accept liability for any loss of any kind as a result of reliance on the information provided on the website or any other website which can be accessed by a link from the website or the functioning of the website (see below for links to the website policy). The content of the website is subject to change without notice.
Views and opinions expressed in user generated content (“content”) (such as a memory on a Funeral Notice) submitted by members of the public are those of the individual submitting the content, not those of GC or any funeral director associated with the website, therefore we accept no responsibility for such content.
We exclude to the fullest extent permitted by law, all liability for any claims, penalties, losses, damages, costs or expenses arising from the use of, or inability to use, the website or from any unauthorised access to or alteration of the website.
The website is established in the United Kingdom and is directed to residents of the United Kingdom only.
If you have a password to the website you must treat such information as confidential and must not disclose it to any third party. Should you deem it necessary to share this password with a third party (e.g. an office manager to allow them to update your business contact details), they will be deemed as acting on your behalf and therefore you will be held responsible for any actions taken by the third party in relation to the website.
You are permitted to create a link from your website to the homepage of the website providing you do not link to the website from any site containing obscene, defamatory, threatening, inflammatory or degrading material or material which infringes the intellectual property or other rights of any third party or which is otherwise unlawful. By linking to the website, you agree that you have read and agree to be bound by this Linking and Framing Policy (“this policy”).
You must not misrepresent your relationship with us or present false or misleading impressions about us. Links may not be used in a manner that implies or suggests that we approve or endorse you, your website or your goods and/or services (except what we may have agreed separately with you in writing). We shall have no responsibility or liability for any content appearing on your website, nor are we responsible or liable for any content contained within funeral director company listings. You agree to indemnify and defend us against all claims arising out of or based on your website. We reserve the right at any time and at its sole discretion to request that you remove all links or any particular links to the website from your website.
You agree not to use any trademark belonging to us, or any related graphic, as a link without our prior written authorisation.
Subject to your compliance with the above terms, we grant you a limited, non-exclusive, non-transferable, royalty-free license to use our name solely for the purpose of establishing any permitted link under this policy. Except for the limited license to use our name as set out and otherwise as may be permitted by applicable law, you may not use any of our trademarks without express written permission.
We reserve the right to employ all necessary measures at any time to remove any linking to or framing of the website.
We do not monitor or review the content of websites which can be accessed by a link from the website. Opinions expressed or information provided on any linked sites are not necessarily shared or endorsed by us. We are not the publisher of material appearing on or available via any linked website and will not be held liable for any information, advertising, products or services on or offered from such sites, nor can we guarantee your privacy where you access other websites via the website.
Any dealings between you and any third-party advertisers or suppliers found on or via the website, including payment for and delivery of products, services and any other terms, conditions, warranties or representations associated with such dealings, are made between you and the relevant supplier. We are not responsible or liable for any loss or damage of any kind incurred as the result of any such dealings.
We enable funeral directors to create, upload and store content such as text, imagery, video or other materials and information through the members’ area. By creating, uploading and storing information within the funeral director portal, you grant us a non-exclusive, royalty-free, transferable and perpetual license to your member content to use, store, copy, modify, distribute, publish, broadcast or exploit in any other way to promote the website. Unless you provide written consent, we do not claim ownership of any uploaded member content.
All funeral directors are solely responsible for all content uploaded to the members’ area. As such, by uploading company information, all members confirm they are the exclusive owner of all content added and any content added will not infringe, misappropriate or violate a third party’s trademark, patent, copyright or other intellectual property rights or result in the violation of any applicable laws. We are not responsible or liable for any content uploaded to the members’ area.
Funeral directors have the option to add pricing for services outlined in and in accordance with the Order.
This allows visitors to view representative costs of funeral services from individual funeral director businesses. Funeral directors who choose not to add prices will have pricing shown as ‘POA’ – price on application. Should the visitor choose to sort funeral director results by price, funeral directors with pricing noted as “POA” will be placed at the bottom of the search results.
Funeral director responsibilities relating to pricing are:
You undertake to indemnify us from and against all costs, losses, expenses and liabilities arising to us as a result of erroneous, inaccurate or misleading prices uploaded and/or not amended or corrected by you.
Funeral directors have the option to upload information relating to their Terms of Business and Disclosure of Interests, as outlined in the Order.
Where a funeral director has multiple branches, they will be required to update the Terms of Business and Disclosure of Interests for each branch.
You must take reasonable care to ensure that information provided by you is in accordance with the Order and, without prejudice to that generality, reflects your current Terms of Business and Disclosure of Interests, and is not in any way misleading (whether by act or omission). Should this information change, the website must be updated by you immediately and without delay.
You undertake to indemnify us from and against all costs, losses, expenses and liabilities arising to us as a result of erroneous, inaccurate or misleading information uploaded and/or not amended or corrected by you.
The website use ratings from the following sites and displays the aggregated score to potential customers for individual branches of your business:
Whilst we endeavour to keep this information up to date, and correct, this cannot be guaranteed.
If you do not agree with ratings against your business, please contact the source of the review directly to update appropriately.
We make every effort to maintain customer confidentiality and security when making any transactions. This includes taking steps to ensure the security of your personal information. Our practice reflects current security standards. As no purchases may be made online from the website, no bank and/or credit card details will be taken.
We respect your privacy and are firmly committed to protecting your information. The law places certain obligations on us and we have put further procedures in place so that the data you provide will only be used in a lawful and fair way and that we will never mislead you about the use of your data. You can be sure that we will never pass on your information to third parties except where this is necessary for service fulfilment purposes or unless required to do so by law. We will not send you marketing material without your express consent.
This acceptable use policy sets out the terms between you and us under which you may access the website.
This acceptable use policy applies to all users of, and visitors to, the website.
You may use the website only for lawful purposes. You may not use the website:
You also agree:
These content standards apply to any and all material which you contribute to the website “Your Content”.
You must comply with the spirit and the letter of the following standards. The standards apply to each part of any contribution as well as to its whole.
Your content must not:
We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.
You may at any time remove your listing from public view via your profile.
Your access to and/or use of the website is given or facilitated at our discretion and subject to such criteria and standards as we may from time to time specify. We may take all or any of the action referred to above against you in circumstances where we have reasonable cause to believe that you are in breach of any legislation, regulations and codes of practice as current from time to time relating to the carrying out of and/or making arrangements for funerals and/or the quality and other standards set by the trade body of which you are a member and/or your cessation of membership of such trade body.
We acknowledge that if and to the extent you enter in to contractual arrangements with visitors to the website for any funeral arrangements you may, at that point, become a data controller in respect of their personal data.
You agree to:
You warrant, represent and undertake to us that you shall take all necessary steps to ensure that any system that processes, stores or transmits personal data has the appropriate level of security controls in place, including without limitation, up to date information security and user awareness programmes, vulnerability identification and mitigation programme, and operating system and application/management process, a network/firewall segregation between internal and public systems, penetration testing of computer networks on systems to be conducted at least annually. You shall permit us, on reasonable prior notice, to inspect such controls or request information evidencing such controls.